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CrowdCompass is a versatile app that is widely used by event attendees to access schedules, event information, and communicate with …
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What is CrowdCompass?
CrowdCompass is an event management software system offered by Cvent.
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What is CrowdCompass?
CrowdCompass is an event management software system offered by Cvent.
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Product Details
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What is CrowdCompass?
CrowdCompass by Cvent offers mobile event apps that increase attendee engagement and produce a strong return on investment. CrowdCompass by Cvent provides mobile apps for conferences, tradeshows, meetings, and events that range in size from 50 to 50,000 attendees. The product is an integrated component of Cvent’s event management platform.
CrowdCompass Competitors
- EventMobi
- QuickMobile
- Poken
CrowdCompass Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
CrowdCompass is an event management software system offered by Cvent.
EventMobi and QuickMobile are common alternatives for CrowdCompass.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of CrowdCompass are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
CrowdCompass is a versatile app that is widely used by event attendees to access schedules, event information, and communicate with organizers. Users have reported that the app offers a unique and interactive experience, making networking more enjoyable at events. The advanced functionalities and mission-critical security components of CrowdCompass have made it a preferred choice for Siemens AG and its subdivisions. One of the key benefits of the app is its ability to easily download and load event information across various platforms, making it convenient for users.
The use cases of CrowdCompass are extensive, ranging from regional to global events. It provides valuable information on schedules, sessions, handouts, event communications, and even social media engagement. The app supports gamification features, custom content creation, and personalized schedules for specific groups. This has proven to be particularly useful for small events management departments, as it enhances their efficiency and enables effective communication with attendees.
CrowdCompass has addressed several common problems faced by event organizers. Its ability to eliminate the need for printing handouts not only helps reduce costs but also promotes environmental consciousness. Additionally, the app generates additional revenue through banner ad sales while providing trackable attendee engagement data. For large conferences and events in the travel incentive industry, CrowdCompass has successfully tackled on-site communication challenges by offering personalized schedules and push notifications.
Integration with Cvent SMM has been a significant advantage for many users, as it saves time and provides real-time updates and changes during events. The software seamlessly integrates with other registration sites as well, making it simpler for organizers to provide a better experience for attendees. Furthermore, CrowdCompass serves as the main source of event information for annual user meetings and conferences, eliminating the need for printed materials.
Overall, users appreciate the value that CrowdCompass brings to their events by providing a clean and usable mobile app experience for any size event. Its features such as delegate lists, agendas, notifications, and maps have proven to be highly valuable for managing events and providing information to attendees. Push notifications are particularly appreciated as they enable timely updates and important announcements during events. While there may be room for improvement in terms of the app's interface, users express overall satisfaction with CrowdCompass and its contribution to enhancing the event experience.
Based on user reviews, the most common recommendations for CrowdCompass are to customize the app to meet specific needs, consider integration with Cvent for seamless registration and unique content, and explore alternative vendors for additional features.
Users highly advise becoming familiar with CrowdCompass settings and taking the time to learn all of its features. They recommend customizing the app to meet specific event requirements and being patient during the initial setup.
For events that integrate with Cvent registration and require tailored content, users highly recommend using CrowdCompass. They also suggest using CrowdCompass for events that don't need frequent changes in Cvent. Easy integration with Cvent and GDPR compliance are prioritized.
While users appreciate CrowdCompass for its event engagement, connectivity, and cost-saving benefits, some suggest exploring alternatives that offer more gamification and connection options. They encourage comparing CrowdCompass with other event smartphone/tablet apps and considering data export requirements.
In summary, users recommend trying CrowdCompass for instant communication, meeting evaluation/surveys, event engagement, connectivity, cost-saving benefits, and organizing large corporate events. They highlight the importance of customization, integration with Cvent, and considering alternative vendors if specific features are needed.
Attribute Ratings
Reviews
(1-25 of 51)Companies can't remove reviews or game the system. Here's why
CrowdCompass was used as THE main way for our annual users meeting attendees to access event information before and during the event. It contained our meeting agenda, maps of the hotel, exhibitor information, links to nearby attractions, games for the attendees to engage with throughout the event, and more! On the backend, I was the only person who had used CrowdCompass before so I became the expert on the product by default. I built out the entire event app for our user's meeting and then showed my two closest team members how to use the most important on-site portions of it so that they could assist attendees. CrowdCompass made it possible for us to ditch the massive amounts of paper that had traditionally been used during our annual meeting. And I'm not just talking agendas. The biggest paper saver was the ability to connect our user's manual to the app so that people could view it electronically. It would normally have been printed; think 100+ pages for all 200 to 300 participants.
- Fantastic customer assistance. Always on time, and willing to help.
- Easy to use platform. I was able to create events by myself after the first time (during which a CS rep walked me through all the steps).
- Easy for attendees to use, though a select group did need some extra assistance.
- Easy to make the attendee-facing side look really sleek and well-designed because of easy to use tools.
- I always wished that the feedback collected through the session listings in the app would link back to Cvent and the Cvent certificate tool so that people could have been given their certificates of completion immediately after submitting their session feedback. That was the one area that I time and again wished would be improved upon. For every event that I used CrowdCompass for (and it was a total of about 6 events with two different companies), I had to do some creative workarounds. I want to say that CrowdCompass's CS team was VERY helpful with this though.
December 19, 2020
Love Cvent Products!
Used the app for our Volunteer Conference. Love the option for our in person and virtual attendees to ask questions and answer polling in real time.
- Helpful resources
- Use branding colors
- Trainings
- Not all features are user friendly
November 16, 2020
CrowdCompass Internal Events Review
We use CrowdCompass for our internal events. Most of these events are US based. The mobile technology helps us communicate with attendees in real-time when on-site for an event. It also helps us deliver content on the go.
- Push notifications and communication.
- Agenda management.
- Gamification.
- Limited home screen display options.
- Limited icon packs for content links.
August 13, 2020
Adds more attendee engagement to a variety of events
The Meeting & Incentive department uses Crowd Compass for client events that we manage. We encourage our clients to use this tool to enable their attendees to have a more engaging experience. This tool also gives our clients more data to work with to determine the success of their event.
- Easy user interface, anyone can use it.
- Set-up on the back-end isn't complicated.
- Allow for more customization in the menu screen.
- More detailed reporting; custom reporting.
July 08, 2020
CrowdCompass Review
We have only used CrowdCompass twice, both in 2020. It was used by my internal client for two Sales Meetings - one in Chicago and one in Dallas. Both meetings had complicated agendas with multiple breakout sessions on each day. The app helped keep attendees schedules at their fingertips so they never had to question where to be at what time.
- Personalized Agendas
- Live Polls
- Live Q&A
- Sign up process for attendees (emails, verification codes, etc.)
- When I updated information in Cvent, sometimes it wouldn't sync with the CrowdCompass
- We had some problems with the Live Polls not working, but this could have been due to internet connectivity issues.
- Training from Cvent to user on how to build and use CrowdCompass. I felt like I was on my own to learn.
June 21, 2020
CrowdCompass just keeps getting better!
We use CrowdCompass primarily as an event app for our internal conferences. However, recently we transitioned one of our events within the app to be a communication platform for our general managers to share business trends, best practices, learnings, etc. This has been a crucial tool as the business has pivoted so quickly during this pandemic.
- Customization
- Internal communications
- User friendly
- Organization of data
- Social feed
- Sharing to external social channels
April 28, 2020
Crowd Compass: Game changer for our conference!
We use Crowd Compass as the event app for our Annual Conference. Our conference serves over 3000 architects annually. We offer over 100 sessions, 30+ tours, and many events and networking opportunities as well as an interactive exhibit hall full of engaging activities and 350 exhibitors and sponsors. The Crowd Compass app allows us to showcase all of these items in one simple place. We are able to monetize the design of the app by selling banner ads, splash screens, gamification items, and map pins to our sponsors and exhibitors. Our speakers are well showcased with their photos and bios. It's so easy to view their schedule if you are looking to catch a certain person during our 3-day event. The exhibit hall is easily mapped out and each exhibitor can upload information for their potential buyers to easily find them on the show floor. Push notifications might actually be our favorite feature. From sending out "The keynote speaker will start in 5 minutes in Ballroom 1" to "A yellow notebook and water bottle have been handed in at registration, collect if it's yours!" This is a game-changer for us! We can also sell notifications to sponsors! Our attendees love the app!
- The customizable exhibitor & speaker profiles.
- Mapping/locations.
- Push notifications.
- User friendly: both internal (creating app) & external (using it).
- Looks sleek.
- Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded
- The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone.
- Emails (invites, etc.) often go to junk.
April 14, 2020
Intuitive and engaging platform!
Score 9 out of 10
Vetted Review
Verified User
We're using CrowdCompass for 2 different delegation trips in which we take around 100 people to Washington DC/Mexico City and set up meeting tracks. The Events Team manages the app, though our public Policy Team also assists while on the trip. CrowdCompass helps with needing to make last-minute changes, send specific notifications, and provide sponsorship benefits. We're also able to update our attendees with all necessary information and provide meeting details in one place.
- Easy/intuitive user interface: our attendees range in age and tech experience, so the platform must be easy to navigate and get information from quickly and simply.
- Providing opportunities for sponsorship benefits: because the platform is so customizable, we're able to build in sponsorship shoutouts and ads that would normally go in a printed product.
- Ability to upload documents: this is particularly helpful when we need to make last-minute changes, additions, or provide additional resources.
- It would be great if CrowdCompass could show which attendees are registered for each meeting. This would allow the staff-member quick access to the list of who should be in attendance and would also allow individual attendees to coordinate/network/carpool to meetings, etc.
April 14, 2020
A great way to engage a crowd!
We are a third party Event Management company that assists companies with their events and meetings. We utilize Crowd Compass very heavily with our meetings as it is often utilized for agenda, maps and push notifications. In the last three years, we have gone from 3 events utilizing Crowd Compass to 19 events this last year.
- Push notifications: Real time messaging to all or groups of attendees.
- Attendee Engagement: Utilizing social media to gain attention for the event.
- Agenda: On the fly updates if needed, locations and speaker information.
- Navigation: Sometimes navigation on different platforms can be clumsy.
April 04, 2020
CrowdCompass: The App You Need for Event Success
Each year we host an annual user/industry and training conference for our products. The marketing department uses CrowdCompass to create and deploy the event app. Prior to using CrowdCompass we created our own app made in-house as we expanded our event (number of attendees, tracks, sessions, fees, etc) we realized we needed a professional service to deploy the event app. We looked at a few different options and found that CrowdCompass had a really easy to use interface and would work nicely for our attendees.
- Ease of Use: There is nothing worse than complicated software that makes your job even harder than it should be. CrowdCompass is intuitive and it has sections broken down into the different event areas (speakers, attendees, sessions, sponsors, etc) so you make sure you can cover your bases.
- Dedicated Support: When you launch your CrowdCompass app you get a dedicated support person. Our guy was like a personal cheerleader— he sent weekly updates about our event app adoption was going, gave us industry benchmarks to compare ourselves to and sent plenty of resource guides so we were able to really make the app shine.
- Recommended Sessions or Tied Sessions: You can link sessions together so that when an attendee looks at "Session A", they can also see "Session B, C, D" etc so that they have a better guide for what to take next. Attendees are always looking for direction on which classes to take and having that recommended sessions feature is really helpful. If a session has two parts you can also link them so that the attendee sees there's a part one and two without having to search for the sessions separately.
- Sponsors: You can go to town on filling out the details on the sponsor pages. Our sponsors all appreciated being able to add not only basic contact information but content including PDFs, links to videos and more.
- Better integration with Cvent: My dream, wish and hope is that all speaker and session content equally links to Cvent. If you make a change in CrowdCompass on say a session description, it will not be reflected in Cvent. It's a bit of a drag because you absolutely have to work in two different apps.
- Embedded videos: It would be awesome to be able to embed videos within the app. We could have a greeting to the event video and some short snippets from different classes.
- More survey types: It would be nice to have different survey types. The survey options right now are fairly basic.
CrowdCompass is used for our annual conference. It is a substitute for having printed materials for the schedule and other conference information.
- It is easy to set up and for attendees to use.
- Integrations with Cvent Event Management are smooth.
- The design of the activity feed in the dynamic view is excellent and well received by our attendees.
- In the dynamic feed, it would be great for the top 4 icons to actually allow for more than we could swipe across to view all of the icons.
- In the session schedule if you could also have the speaker name underneath the title would be very helpful.
- Making filtering by strand more intuitive to users would be helpful as well.
March 18, 2020
Great Event App!
We use CrowdCompass at our annual Women|Future Conference to help attendees be able to network, see the agenda with live updates, and learn more about the event and sponsoring organizations. CrowdCompass helps our attendees stay engaged when they are on-site as well as create and maintain new relationships. This tool has been very beneficial to our event.
- Networking
- Live Updates
- Convey information
- Instagram integration
- RegFox integration
December 10, 2019
The most complete event app on the market with strong support and a great client community
I am part of the Marketing department of my company, but I am the only event planner there. Consequently I am the only one using CrowdCompass.
I use this tool for the 2 annual conferences my company is hosting. These events are forums for our clients in order for them to learn, share their experience and network. Our clients describe them as family gatherings. After 10 years, the events grew quite a lot and the networking part became a bit more tricky, especially for the new participants. Finding the people that share the same topics of interest and challenges in only two days was no more simple. Besides we also introduce in the agenda a specific time for appointments for which we needed some technical support.
The need for an event app with some advanced functionalities became clear two years ago and this is when we decided to use CrowdCompass.
I use this tool for the 2 annual conferences my company is hosting. These events are forums for our clients in order for them to learn, share their experience and network. Our clients describe them as family gatherings. After 10 years, the events grew quite a lot and the networking part became a bit more tricky, especially for the new participants. Finding the people that share the same topics of interest and challenges in only two days was no more simple. Besides we also introduce in the agenda a specific time for appointments for which we needed some technical support.
The need for an event app with some advanced functionalities became clear two years ago and this is when we decided to use CrowdCompass.
- Lots of functionalities for different purposes.
- Easy to use for the admin and the users.
- Great consulting and guidance with a personal Mobile Solutions Specialist.
- Flexible design and a great UX.
- Excellent technical support when needed.
- Reporting - basic reports integrated but for more in-depth reports you need to ask them to your account manager.
December 02, 2019
An Easy App for Onsite Use
Score 8 out of 10
Vetted Review
Verified User
We use CrowdCompass to create a cohesive transition from our registration to the event, through their event mobile app capabilities. It allows us to customize the app design for our clients, without having to spend an arm and a leg on creating a new app. It allows our attendees to stay connected while onsite and get up to date information on the event schedule.
- Customization of design
- Realtime updates
- Collecting insights for sponsors and clients.
- It would be nice if you could white label the app.
- Do live check-ins for attendees
- Further customization and links to sponsor sites.
November 20, 2019
Easy to use
Score 5 out of 10
Vetted Review
Verified User
So far, our sales team has been using CrowdCompass to find new and inventive ways to keep up with the changing trends in the hospitality industry. I help to manage the sales team but do not use CrowdCompass myself, so my review will be based off how my staff feels it is working so far.
- CrowdCompass helps to give new ideas on how to stay up to date with the latest trends
- It is easy to use with an app form.
- It allows us to take our business on the road
- It seems to focus on one area only
- Integration is a little difficult
- Sharing across users is difficult
September 30, 2019
User-friendly for planners and attendees!
I am the administrator for CrowdCompass in our organization. We integrate with Cvent and use it for our flagship conference which is 1,000 people from 85 countries every year. Besides myself, we have a couple of other users from my department and the marketing department to make sure everything is functioning and looks great.
- It is so user-friendly! The learning curve was not all that steep.
- I am not incredibly techy, and I have no problem using CrowdCompass whatsoever.
- I have worked with two sales reps who have been incredibly helpful as well.
- It has an organized user interface that makes it easy to make the app your own.
- While it is easy to use, it is somewhat limited in what you can edit. I have never had something I wanted to and couldn't edit, but there is some give and take there.
September 28, 2019
Helped us save time and paper!
This year we stopped printing personalized schedules for attendees at our 1,000 person conference. Instead, their schedules were in the app. This accomplished several goals: it saved hours of work our interns used to have to spend merging and printing schedules, it saved money on printing, it saved paper (trees), and it drove up our app adoption rate. With more people using the app, were were able to communicate better with attendees, facilitate more in-app networking, and allow our attendees to boost our social media presence.
- Event venue maps keep attendees from getting lost and save our staff time by not having to spend a lot of time doing wayfinding.
- Networking and social. Our attendees love the social wall.
- Schedules. Personalized schedules and updates in real-time.
Score 8 out of 10
Vetted Review
Verified User
CrowdCompass is used for our annual conference. We needed a way to communicate with attendees - schedules, updates, conference layout, etc. As well as for the attendees to communicate with each other for networking purposes.
- Integration with EventFlex was seamless - even with last minute changes
- Customer support is top notch - fast and reliable
- The mobile app is very sleek looking and intuitive for attendees to navigate
- Loved that they provided marketing materials and how to docs to send our attendees, so that we didn't have to create them
- The add to my schedule function needs improvement. It would have been nice to know the restrictions based on registration paths before we created those.
- Polling functionality could be more robust
- The map function was great, but wasn't intuitive on how to use. A lot of attendees didn't realize it was there unless we told them
August 07, 2019
Easy to use and setup
We use CrowdCompass primarily in the US across a broad range of departments. We utilize the integration with Cvent and it has been a game-changer for us. Having the agenda and speakers sync over into the app and not having to duplicate the work of re-building all that content in a separate system is awesome.
- Live Q&A
- Integration with Cvent
- Security settings/options
- Targeting/Segmenting content by audience
- Interactive features
- Segmenting mass emails by audience
- Linking content across platform
July 29, 2019
Great add on to Cvent
We use CrowdCompass for our annual conference app. I am the sole user of CrowdCompass and set everything up myself. We utilize features like schedule, speakers, FAQs, and attendees. Using the app lets us update schedules on the fly and push notifications to let anyone know of the changes.
- Extracts information from Cvent registration so you don't have to enter it twice
- Real-time updates let us update schedules and send out notifications to attendees
- Clear information that connects to different areas of the app
- Better gamification options
Score 7 out of 10
Vetted Review
Verified User
We use CrowdCompass at our two flagship events, an advocacy conference and a large NYC conference. We use it to keep our attendees both engaged and informed before, during, and after the event. It allows us to go (mostly) paperless and impress our attendees. Both groups contain a mix of older and younger users. The younger group really adopts the technology, while the older appreciates the ease with which they can use the app.
- Customer service.
- User experience.
- Back end administration.
- Customization.
- Interactive features.
- Documentation.
July 26, 2019
CrowdCompass makes event planning easy!
We use CrowdCompass for the two conferences we hold annually. This has been a huge time-saver for us, as we no longer have to print any handouts for attendees, nor do we have to print out Speaker Evaluations and forms for attendees to complete their CE hours.
- Allows attendees to personalize their schedule.
- Allows attendees to view handouts for each presentation once they're back home.
- You're able to push out notifications for important messages that need to be sent out during the event.
- Attendees are able to network through the app.
- Some attendees with Android phones have a harder time downloading the app than iPhone users.
- Not being able to customize the Game in the app is frustrating.
- The login process can be confusing for attendees.
July 20, 2019
Great Event App with all the features you need
We use CrowdCompass at our flagship events such as our annual conference. The app has really helped us to streamline communication and distribution of materials for attendees, increased attendee engagement through live polling, live Q&A, gamification and enhanced networking capabilities and helped us to reach our goal of going paperless at these events.
- The app is easy to navigate and set up so it does not require a lot of time and training to implement.
- Includes all of the features you need such as live polling, live Q&A, surveys, gamification, attendee messaging and contact sharing, etc., which has had a significant effect on attendee engagement at our flagship events.
- As a leader in the events industry, Cvent is always introducing new updates and features to stay up to date with the latest technology and trends in the market.
- It is fairly expensive and you pay per event so it isn’t feasible for us to be able to use at our smaller scale events.
- Login process can be a little confusing and requires several steps but they have made improvements to this process.
July 11, 2019
User-Friendly Meeting App!
We use CrowdCompass across the organization for internal meetings to ensure our staff are well connected and have all the tools they need without having to consult paper agendas and other collateral.
- Customized home screen.
- Easy customization.
- Simple notifications.
- Graphics are still a bit hard to customize without a design background.
- Would like to see a Flex build UI with drag and drop features.
- Toggling between preview and build mode is a little cumbersome.
We used the app for our company user conference. It was used for scheduling, sending event alerts and reminders, communicating with attendees, and posting event content.
- Fairly good in-app communication platform.
- Look and feel was good and on-brand.
- Good that it syncs with your LinkedIn profile.
- The sign-in process didn't work for a strangely large number of our users/attendees. Had to have the app admin sign us in on the backend.
- It's link to Cvent. We had a lot of operational difficulties with using Cvent.